Privacy Policy

1. Information We Collect

At Hosterlo, we respect your privacy and are committed to protecting your personal information. When you use our services, we may collect the following information:

• Account Information: Name, email address, phone number, billing address.
• Payment Details: Processed securely via third-party payment gateways (Stripe, PayPal, Skrill). We do not store full credit card details.
• Service Usage Data: IP address, login activity, domain registrations, hosting usage.
• Support Communication: Emails, tickets, or chat conversations with our support team.

2. How We Use Your Information

We use the collected data to provide, maintain, and improve our services, including:

• Provide and manage hosting, domain, and related services.
• Process payments and issue invoices.
• Communicate service updates, promotions, and security notices.
• Detect and prevent fraud, abuse, or illegal activities.
• Comply with legal and regulatory obligations.

3. Data Sharing & Third Parties

We do not sell or trade your personal data. However, we may share limited data with payment processors (Stripe, PayPal, Skrill), domain registrars, and legal authorities when required by law.

4. Data Security

All sensitive information is encrypted during transmission (HTTPS/SSL). Access to customer data is restricted to authorized personnel only. We regularly monitor and update our systems for security compliance.

5. Your Data Protection Rights (GDPR & CCPA-style Rights)

Depending on your location, you may have rights regarding the personal information we hold about you. These include the right to request access to your data, request correction of inaccurate data, request erasure of your data under certain conditions, restrict or object to the processing of your data, and request the transfer of your data to another provider. If you wish to exercise any of these rights, please contact us using the information below.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. We use cookies to enable core billing portal functionality, maintain user sessions, and remember preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of our service may not function properly without them.

7. Data Retention Policy

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or commerce laws), resolve disputes, and enforce our agreements. Server logs and temporary files are purged regularly according to standard infrastructure maintenance practices.

8. International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, utilizing standard contractual safeguards where applicable.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.