Refund Policy

1. 30-Day Money-Back Guarantee

We are confident in our services and offer a 30-day money-back guarantee on our web hosting services. If you are not satisfied with our hosting service within the first 30 days of purchase, you can request a refund of your hosting fees. Please note that domain registration fees, domain transfers, and the Gemini Pro AI setup/activation services are strictly excluded from this guarantee and are non-refundable.

2. Non-Refundable Services

Please note that certain services are strictly non-refundable, including:

• Domain registration, renewal, or transfer fees.
• Google Gemini Pro AI helper activation and setup services.
• SSL certificates once issued.
• Software licenses (e.g., cPanel, LiteSpeed).
• Services that have been suspended or terminated due to violation of our Terms of Service.

3. Refund Process

To request a refund, please open a billing ticket through our Client Portal. Refund requests must be submitted within the 30-day window from the original purchase date. Eligible refunds are typically processed within 5-10 business days back to the original payment method used during checkout.